Frequently Asked Questions
Everything you need to know about your culinary journey with Sous Chef UK
How do you ensure the freshness of specialty ingredients?
We store our ingredients in climate-controlled environments and work directly with artisanal producers. Every item is quality-checked and packed with protective materials to ensure it arrives in peak condition.
What are your delivery options and timeframes?
We offer standard UK delivery within 3-5 working days and an express next-day service for orders placed before 2pm. Free standard shipping is available on all orders over £60.
Can I return food items if I change my mind?
For safety and hygiene reasons, we cannot accept returns on perishable food items. However, non-perishable goods and cookware can be returned within 30 days if they are unopened and in their original packaging.
Do you provide information for allergy sufferers?
Yes, full ingredient lists and allergen warnings are provided on every product page. We recommend reviewing these carefully, as many of our specialty products are packed in facilities that handle nuts, gluten, and soy.
Do you ship internationally?
Currently, we focus on delivering the finest ingredients across the UK. We are working on expanding our logistics to support international shipping to select European countries in the near future.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.